Privacy policy

PI Secure Privacy policy

At PI Secure, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our investigative services. We are committed to safeguarding your privacy and ensuring full compliance with South Africa’s Protection of Personal Information Act (POPIA).

1. Information We Collect

We collect only the information necessary to provide our investigative and related services effectively. This may include:

  • Personal information: Name, contact details, identification number, and address.

  • Case information: Details relevant to your investigation or inquiry.

  • Payment information: For billing and service-related transactions.

  • Website data: Such as your IP address, browser type, and pages visited (for analytics and website improvement).

We collect this information directly from you or, when authorized, from public records and lawful data sources as part of our investigations.

2. How We Use Your Information

PI Secure uses your personal information only for legitimate purposes, including:

  • Providing and managing investigative services.

  • Communicating with you about your case or inquiries.

  • Processing payments and service agreements.

  • Complying with legal obligations and maintaining accurate records.

  • Improving our website and customer experience.

We will never sell or share your personal information for marketing or unrelated third-party purposes.

3. Confidentiality and Data Protection

Your privacy is central to our operations. All client data is stored securely and accessed only by authorized personnel.
We use appropriate physical, electronic, and managerial measures to prevent unauthorized access, loss, or misuse of information.

All investigations and communications are conducted with strict confidentiality, in accordance with professional and legal standards.

4. Information Sharing

PI Secure may share limited personal information only when:

  • Required by South African law or court order.

  • Necessary for collaboration with law enforcement or legal professionals (with your consent or as required by law).

  • Needed to process payments or deliver our services through trusted third-party providers who maintain data protection standards.

All third parties handling data on our behalf are bound by confidentiality agreements and POPIA compliance requirements.

5. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access and request a copy of your personal information.

  • Request corrections or updates to your information.

  • Object to the processing of your data for certain purposes.

  • Request deletion of your personal data, where legally permissible.

To exercise any of these rights, please contact us at [Insert Email Address]. We will respond promptly in accordance with POPIA guidelines.

6. Data Retention

We retain personal information only as long as necessary to fulfil the purposes for which it was collected or to comply with legal and professional obligations. After this period, all personal information is securely deleted or anonymized.

7. Cookies and Website Tracking

Our website may use cookies to enhance your browsing experience and analyze web traffic.
Cookies collect anonymous data such as site usage statistics and preferences — no personal or identifying information is stored. You can disable cookies in your browser settings at any time.

8. Security of Online Communications

While we take every precaution to protect your information, electronic communications over the internet may not always be completely secure.
PI Secure cannot guarantee the absolute security of information transmitted via email or web forms, and any transmission is at your own risk.

9. Updates to This Policy

PI Secure reserves the right to update or modify this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. We encourage clients and visitors to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

📧 Email: nico@pisecure.co.za
📞 Phone: 072 577 7007